Homebase - Newcastle Under Lyme - Newcastle

Johnathon Shenton

Bought a kitchen and some tools from here along with the other half. Faultless service from Mark with purchasing the kitchen and indeed from Jim at the tills when it came to choosing the correct grade of blade for a jigsaw. Lovely people and very well priced.

Daniel Mountford

I bought some cube storage from here and it was damaged so I returned it. I was made to go look for the product in the store so I could swap the damaged one I received. Absolutely zero customer service. Now I understand why the group has gone into administration.

Steven Dempster (Steve)

A shame it's shutting as I worked there a while ago. I hope customers are being nice and respectful of the staff situation. Some customers are rude and expect the world.

A W

Big and spacious with plenty of parking. Large plant section outside but strange mix of plants.
Oddly a fair amount of Farrow and Ball paint reduced in telhe paint aisle.
Friendly staff

Pete Barnes

Been coming here thro thick and thin since it opened. Not always the keenest price. Not always got the widest range BUT it’s ‘castles and deserves support just for that alone! (I don’t want to drive ‘up Hanley’ or even worse, all the way to Meir for a pot of emulsion and some Liquid Growmore!

Emily W

I am writing to express my dissatisfaction with an incident that occurred at your store yesterday. Due to my work schedule, I arrived 20 minutes before closing to grab some plants and intend to pick it as quickly as possible. Despite this, I encountered extremely poor treatment from one of your staff members.

While I was selecting my plants, the staff member began spraying the trees right where I was standing. He appeared to be unhappy with my presence so close to closing time. I do not know what spray was used, but shortly after returning home, I felt dizzy and experienced significant discomfort in my nose because I'm allergic to chemicals. This incident raises serious health and safety concerns.

I understand that arriving near closing time can be inconvenient for staff, but this does not justify such behavior. Spraying chemicals near customers, especially without any warning, is both unprofessional and hazardous. The staff member's attitude and actions were unacceptable and have left me feeling unwell and deeply concerned about customer safety at your store.

I hope you will take appropriate action to ensure that such incidents do not occur in the future. It is crucial to maintain a safe and respectful environment for all customers.

Claire Gordon

Lovely store, staff very helpful, wanted to buy small greenhouse. Out of stock, wouldn't let us buy the one on display even at full price. Said we could have it at full price ok but then manager then said we couldn't have it, presumably as they would have to make another one up. She also said they are coming in a couple of days, but if we ordered it delivery to shop we would have to pay delivery charge, even though they were delivering them to the shop anyway?!! We left it and found there was one in Homebase at Telford so we drove over there to buy it.

IzW

We normally get our customised paint from b&q but we were disappointed with the last 2 ones they mixed for us. We found what we were looking for here and the colour was there. Looked the same on the wall as on the tin.