Dave Llewellyn
4/5
No-one really likes having to use a recovery service, especially when you weren’t at fault for the accident.
However Egertons we’re on the scene pretty quickly and had a no nonsense approach to loading up my smashed car. It was soon dragged backwards unceremoniously up the ramp and onto the truck before disappearing into the morning sunlight.
It would have been nice for a little care to be shown, or some explanation of what was going to happen, but I guess they’ve got places to be.
I did have to sweep the remaining bits of car out of the road myself too as their driver didn’t seem too fussed about the aftermath.
Trying to ring the Abingdon branch is impossible too, they don’t exist on the phone menu and most of the other options just ring out.
Eventually I found someone in Newbury that gave me a number that didn’t work/never got answered.
On the plus side when i randomly turned up without an appointment to get the stuff out of my car the staff were awesome. The lady on the desk seemed genuinely sad that my car had ceased to be. I was guided to its penultimate resting place where the second member of staff politely turned her back as I recovered my things from my pride and joy.
In all likelihood you want have a choice if you’re using these guys as they are the Police’s choice of recovery agent and they are there to do a job. But once you’re at the depot they seem to understand the emotion you might be going through.
