Able Skip Hire - Leyland

Alison T.

Got skip for over Christmas the company is very efficient and delivered on time. Excellent service and will be using again I would recommend able skip hire to everyone and anyone.

Alison Edwards.

Scott H.

Damaged our driveway! The website says they lift skips without dragging, when our skip was collected the driver dragged it sideways damaging the drive.
When I called about it the woman was very rude and didn't apologise at all. She said that's why people put them on the road or put boards down (which we would have done if warned beforehand. Awful company, do not use!

Katherine B.

Great service, overall. The staff when booking over the phone were really helpful and the driver couldn’t be more kind and considerate when delivering the skip. The same applied on collection. Just a really reliable and good company to deal with.

Paul P.

All great price prompt but nobody tell its a strict 7 days unless agreed and as I was not told me that I didn’t agree anything so now I halfway through my job and they taken the skip even through I email asking for it not to be collect. Quick to take your money and quicker to take their skips. I guess they want me hire again for another 7 days as that how scams feel like. Thank you for your response so contacting by phone as your driver did and me sending an email hours before requesting it not to be collected and you still instructed your driver to collect shows your flexibility. Nice words your actions would do more to your reputation. Explaining your major points of Terms and Conditions that have changed since covid on the phone would have given a whole different outcome.

Mark L.

I thought would write a review as Able seems to get a lot of poor reviews, which does not reflect my experience. Many of the poor reviews mention really poor customer service. Obviously there must be some sort of consistent issues, for so many people to have called this out. My own experience though is that Able have always been perfectly fine. I've used them for domestic reasons over the years on approx 5 occasions. Each time, they have been perfectly acceptable, from that's the lady in the office or the delivery staff. Now I'm not saying they go out of their way, but they have never been rude to me. Today for instance, I had to cancel a skip that I had booked (and paid) for 2 days time, the lady processed my refund without question and was perfectly polite. If I was to ever receive poor customer service, I would of course update this review and stop using Able. For now, I am happy with their service, reliability and price.

Mark H.

Do not use this company. Ordered skip for Monday morning, never arrived and was told that drivers pick and choose when they drop off…family had taken time off work to help that day so was a loss for us. Skip arrived a day late.

Called for collection and was told it would be collected on Friday. Nobody came, called the following Monday and could not get through at all. Finally got through on Tuesday and was told it hadn’t been booked in and it ended up being collected the following Friday.

You get an email receipt to say when a skip will be dropped off/collected but, if they don’t arrive, they just send you another email receipt and change the date to suit them.

Emma C.

Used to be excellent service, not anymore. Since this company has been taken it is now diabolical. Family members that are in the building trade have used able skips for over 20 years with no issues but it has changed completely since it has been taken over.
It is not easy to get through on the phone and when you eventually do get through they tell you a load of rubbish. We were promised a skip to get delivered last Wednesday? We have phoned everyday asking where it is, when you do eventually get through there response is it will come today?....we are still waiting and it is now Monday evening - still no skip. We have managed to speak to the manager Anthony a few times and apparently it had been put down as a priority
We have now cancelled the skip and gone with another company, we can't wait any longer. There is more rubbish that comes out of their mouths than out of an 8 yard skip. I would THINK again about using this company!

Gary T.

Awful customer service. Website booking function not managed properly, we booked and expected delivery of a skip for a bank holiday on which the business did not even open.
After failing to receive delivery, we phoned but obviously got no answer.
Rang the next day to ask if the skip would be arriving that day, to be told it would not arrive until the end of the week at a minimum.
No apologies for the mistake just excuses and a snotty attitude from the lady answering the phone. After explaining the fact that I had taken time off from work and hired equipment to complete a job, to which her response was 'that's not my fault, I didn't personally allow you to book a skip for Monday, the website had a glitch' we asked for a refund.
She said she would process it but could not say when we would receive payment back. After some to and fro she interrupted me by saying 'hang on a minute' followed by on hold music playing.
Eventually got through to a much more reasonable bloke, who apologised and explained that they had multiple people in the same position as me who had tried to book skips. I asked for confirmation of when I would receive the money back to which he told me it would be in my bank by the end of the day. Unfortunately it wasn't but it was refunded the next day.
Have used the company in the past and had absolutely no issues, but won't be using again.