Ace Auto Centre - Edinburgh

ocean S.

Upon arrival at the garage, the first impression was overwhelmingly negative. The reception was far from welcoming, instead of assistance, I was confronted by an irate individual wearing glasses who raised their voice in a manner that felt both aggressive and confrontational. This behaviour immediately set an uncomfortable tone for the visit and did not inspire confidence in the garage.
Given the hostile environment, I felt uneasy about leaving my expensive van in their care. The atmosphere lacked trust and professionalism, contributing further to my reluctance. The garage’s car park itself is exceedingly small, offering little to no space for customers. I was abruptly instructed, rather shouted at to seek alternative parking out on the street. This was not a realistic solution, as finding a spot within reasonable walking distance proved impossible.
Overall, the customer service at this garage was unsatisfactory. The staff’s approach was discourteous and their instructions impractical. The combination of poor attitudes, limited parking, and an untrustworthy vibe led me to decide against using their services.

Shaun D.

Very happy with the work. I was kept informed throughout and they were kind enough to let me record in the workshop for my youtube channel and work on the car myself a little. If you have issues with your electric car, go here.

Keith B.

First time we've used this place for EV servicing and we'll be back. Very efficient - kept me informed of progress- v reasonably priced and the guys seemed very knowledgeable of EVs - and great to deal with. Almost the opposite of the main dealers in fact.

Highly recommend !

L W.

Very impressed by recent visit to ACE on a friend’s recommendation. They were very personable and helpful and took time to diagnose and check the issue with my car and then resolve it. I appreciated them talking me through the specifics and the detail of the job both in person and on the invoice. I’ll definitely be back!

Robert Q.

Had an a MOT carried out here yesterday, great experience. Communication was excellent and cost was competitive. I’m a repeat customer and trust this company with my car.

Manjula D.

Amazing customer service, brilliant diagnosis and excellent professionalism. I would definitely come back here in the future. Brilliant garage.

My Mitsubishi Outlander PHEV developed a fault and I was running out of options when I discovered this place. They were so helpful. Highly recommend!!

Nigel T.

4.5 stars really, as the waiting area isn't the greatest, but, it's a reasonably comfortable seat with a video view of the MOT bay, what more do you need?
Pre-booked the job, waited about 2 hours (it's a way from home, so wasn't worth a 1.5 hour there and back by bus), so all good.
They changed the one dead bulb, noted the tyre wear, and the coolant level (which isn't part of the MOT, but good practise to tell the owner). Good attention to detail, good price.

neil R.

Friendly and helpful, fitted my new battery as I waited.