Alan Duncan Garage Services - Keith

Douglas D.

Seem like nice people. However, not a good experience.

Very poor communication, I had to repeatedly chase for updates. I said from the outset I wanted to keep costs down. My error was trusting that this would be the case. After 6 weeks van was "fixed". Bill was much higher than expected but I thought, if it fixed it it was worth it. Unfortunately exact same issue still present, I'm £1500 lighter, and now I'm looking for another garage to actually fix it.

Was also told car would need new front brakes and discs plus several other things. Cost around £600. Went to another garage, they said "absolutely nothing wrong with the brakes". Passed MOT after minor repairs for £180.

Can't help but feel like I've been taken for a ride! Would love some of the money back to actually pay for van to be fixed elsewhere

Poornima R.

These guys are absolute lifesavers. Middle of a road trip in Scotland and we were stranded at the Glenfiddich distillery parking lot with a flat tire. We were panicking at being stuck in an unfamiliar country with no spare. We tried contacting our rental car company, and were told it would take them at least three hours to get to us and recommended that we try to fix it on our own. The staff at the distillery gave us Alan’s number, and they got to us within minutes of us reaching out. We got our tire fixed, and were back on the road in 90 minutes! They even looked at all our tires to make sure everything was good before we got back on the road. And this was in spite of it being way past their closing time! They wouldn’t even accept the tip we tried to leave them. Alan and team- we can’t even begin to thank you enough. You guys were our superheroes on a day that could have been an absolute disaster for us. Absolutely recommend!

Shankar M.

Fantastic People. We were on our way to Glenfiddich distillery and got a tire puncture. We were able to park at the distillery car park. We then called Alan and told him what happened. He sent his team even they were busy with other work. Came over in 20 mins, got the tire and came back in 15 mins after fixing it. They were going to close in sometime, but even then they helped us. Fantastic service and above all good people. We don’t know what we would have done with my family if they didn’t help us. Alan, Moy thank you for the help today. I highly recommend Alan Duncan garage.

phil N.

Great service and helpful staff, new to the area myself so read the reviews to help find a good garage. No problems booking vehicle in, being local I was offered a lift back home if needed as well. I shall be using again and would certainly recommend.

Naomi C.

Extremely friendly, helpful and responsive, excellent service, went above and beyond for us. Big thank you from Dibs & Isaac!

Mike H.

Took my car in for an MOT the staff were very kind and polite and always had a smile on their face which is great to see. Will definitely be going back with my other car and my wife's car. Keep up the good work guys 👍

Abigail

Driving up from England, I got myself in a bit of a pickle when my car had a bit of an issue. These guys did not hesitate to help me out and reassure me. I'm super greatful and was able to get back on my way with their kindness and reassurance. Many thanks.

Paul N.

We called Alan Duncan Garage at very short-notice with an issue with our vehicle - they fitted us in at short-notice, and took the vehicle out for a drive and checked it over to make sure it was safe for us to drive back to Glasgow, completely without charge. We're very grateful!