Aquassist Ltd - Hereford

Paul L.

The company did a fine job today , I explained it was a bit of an emergency and they were happy to help, Professional and a Good price, I will be using them again.
Thank you guys

Mick C.

Rang this company needing advice on two tanks that needed emptying & one that I was having problems with. The initial chap on the phone Ian was very helpful in discussing options and fitting in with my work schedule and that we needed a smaller truck because of access issues. He was very good at on going communication during the booking process and answering my stupid questions. The truck turned up at the planned time and just got on with it despite it being a tough job. He was patient and helpful in letting me get in to remove some piping and then cleared it out further.
It’s been a few weeks and all is working great. On the whole a great service, competitive pricing and helpful people. Thanks.

Michael P.

I have continued to use the services of Aquassist because they continue to provide superb and friendly service at reasonable rates. It is easy to provide good service once but to deliver it consistently over a sustained period of time is much harder and Aquassist achieve this.

An excellent company who I have used many times. They are always reliable, friendly, prompt, helpful and charge reasonable rates.

Kerry B.

Avoid!!! Didn’t bother turning up so have had to have an emergency call out costing over £400. I’ll be sticking with Mayglothling, a much nicer company who don’t try to blame you for their incompetence.

Liz Q.

In the last week this company has provided advice, a tank empty & an engineer inspection. They have done everything to a great standard and gone above and beyond to help me with our shared tank issues. The best customer service for miles around. I can’t recommend them highly enough.

mark K.

I have used Aquaasist now for 5 years every year they empty my septic tank they are always very professional, clean and tidy, and on time. Great service and I can highly recommend them 👍

Sarah J. H.

Absolutely Appalling customer service and communication with this company. I share the septic tank with my neighbour and when he called for a quote they sent someone out and just drained the tank without his permission. Then charged him for the privilege, for the service he hadn't asked for. I am told that I am not a customer but this is a shared issue with my neighbour and I have paid Aquassist my share of the cost directly. Charlotte title is 'customer support' would only communicate by e-mail, she was rude and told me I was harassing her. The director Padraig Kelly told me by e-mail 'I would have to be some kind of a moron not to understand what she had said' and when I rang to speak to the MD he told me to 'Go away, go away' and put the telephone down on me. I have the e-mail correspondence if anyone would like to see it. It is without doubt the most appalling way to talk to someone I have ever come across. And I would suggest that no one ever use this company if they care in any way about customer service. I accidentally overpaid them and they refused to refund me the difference. Unbelievable and incredibly shocked by a service in Hereford. I have given them one star as it appears you can't give no stars, and they did drain the tank.

Suzanne C.

Very professional friendly 1st class service. My tank was emptied and jetted today. Not an easy access driver was polite and beyond helpful. I have used the company since moving to my house 19 years ago and simply cannot fault them.