Ash Waste Recycling Ltd - Chesterfield

Adam C.

Yee-Haw
Word of warning for anyone thinking about using this company, just don't.
Eta been charged for extra waste on 3 dates where they failed collection. How can 0 waste be classed as extra waste?

Emma N.

If I could do a 0 star review I would. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!
You will be trapped into a rolling contract. The rep is very good at their job by giving you information overload, so don’t take it all in. The small print on the contract really is small print, so make sure you read it very carefully before signing (if you’re crazy enough to do so!) The customer service department is diabolical and exceptionally rude. Never experienced a service like it, rates put up almost immediately stating loads are too heavy ect but you have no way of arguing this because it’s at the company’s say. Do not use stay well clear. Spoke with the rep after quite frankly the worst experience via phone with “customer service” and he was very apologetic's and polite. Will do everything we can to get this contract finished and stay well clear!

Ismail B.

ALL COMMERCIAL CUSTOMERS BEWARE OF THIS COMPANY & STAY WELL CLEAR OF THEM.

They operate in a very shady way, the REP will ensure you are quoted the cheapest price but will not disclose additional weight charges in the quote, however these charges are written in the contract which unfortunately I overlooked. You are able to make changes mid contract but overall the damage was done, unethical & shady as all quotation emails failed to list or state any additional weight charges.

Be mindful of your contract length, luckily I managed to get out after 12 months as was stated on my contract. You can only cancel 3 months in advance by writing, but when signing you can do so by email.

Payment's taken in arrears,, my final bill they took payment for the complete month when my contract ended in the first week, after months of emails/Phone calls Finally March 21 (5 Months later) they have refunded some money to me.

I'd recommend any waste management company over this lot, in all my years in business I'd rank this lot the worst I've ever dealt with.

Nathan L.

We signed a contract with ASH but after reading through the terms and conditions and all the details it didn't work out any better than our current provider so we used our 14 day 'cool off period' to inform them we didn't want to go ahead with the contract. 18 months later they are still trying to get money out of us for a renaged contract. Nasty phone calls, threatening letters of legal action. Not nice to have to deal with while trying to run a small business.

Sam L.

We had their sale person walked into our business asking us if we like to join the company which we agreed on 240 L general waste bin to get collected once a week for £8.50 +vat a week and we took the contract for 12 month, but that was the trap .so after first two month after that went to £69 a month and then start Taking £85 a month and one month that took £105 a month out my business Account and every time i call they start apologise and say was mistaken and they’re gonna refund the money which was just a lie and then they start saying we have increased on our prices
Now the contract, it’s finish and they still Force me to continue with them as they’re saying the contract got renewal automatically, even if I didn’t tell them to renew it even though I don’t exist on the business anymore and they sell try to screw me over with the money and threaten me over the fall to tell me the charges it could go up to £2500 thousand pound to pay for rubbish waste in the UK if i dont stay with them and continue with the contract….so I’m not sure what planet we live on but this company you like you dealing with mafia and not company.

Mansoor H.

Please don't sign any contract with this company. You need to give a notice within a certain period time on the contract only, not within the last 3 months time of the contract or whatsoever. Otherwise your contract will be renewed automatically without your consent and need to pay an another year or longer.
I sent termination notice with recorded delivery . After 45 days i received email from Ash that We have not received it in the correct time frame. Luckily I have receipt from royal mail which i sent them.
Please don't trust.

Jason R.

Avoid like the plague! Most shocking company I have ever come across, they need reporting to trading standards & watchdog, read other reviews,
I used these for 3 years then sold my Ltd company and the new buyer carried on using the service, he then went bust after 6 months and ash then came after me threatening me with court proceedings because the contract was in my name, I have had to agree a figure with them that I’ve. Ow got to pay because the contract had rolled over for another 3 years. I’ve got another Bussines now and there is no way I would use these scammers!!
I also know 2 other Businesses that they have threatened with court for trying to cancel and both have had to pay large amounts to settle.

graham P.

Stay way from this company! As stated in the other reviews, terrible company if I could give a zero rating I would. Rep totally misrepresented what was on offer and at what cost. Never once mentioned excess weight charges and the small print sets your weight, in my case 70kg for an 1100 ltd bin, this means it’s so easy to go over and most bills end up being over the quoted lift price. This coupled with the rolling nature of the contract has you locked in tight. An office representative of the company even admitted on the phone that they get this issue “quite a lot” but was not inclined to do anything about it. A neighbouring business has the same issue and have had to get an extra bin. Stay way from this company!