Barnardos Newton Aycliffe DC - Newton Aycliffe

michelle M.

During my last 2 experiences of this organization, I've came away unsatisfied by the customer service.

Today topped it off, when the shop was opened late and the member of staff who unlocked the premises just turned the key in the door and didn't acknowledge the customers waiting outside!
What would it cost to have manners by opening the door and apologising to the customers for the late opening and greeting them with a smile?

Every time I go in this shop to leave donations, I'm stood around waiting for a member of staff to notice me and grab the bags of donations off me!

This used to be a store with a friendly/community atmosphere to it, not any longer.

N C.

I used to really like this charity shop, staff were friendly, prices were very good and you could get some right bargains! But the last few times I've been in the staff have completely ignored customers at the till to finish their conversation to other staff members about how "Our John's dog needs an operation" and clearly wasnt happy to be interupted to serve a customer 😕 Today was probably my last visit, the prices have gone right up...£20 for a jacket £8 for a pair of very worn shoes I don't think I'll be returning sadly.

Andrew K.

Staff are very friendly and willing to help but only downside now is the prices of things i know its for charity but whoever does the pricing need to realise its 2nd hand used goods not new. These sort of high prices will only alienate customers which is a bad thing for the charity . It was a good cheap shop until whoever does the pricing now got in very disappointed customer.

Victoria J.

Been shopping here for about a year now
Staff usually friendly but yesterday was totally different
My daughter who has a disability hidden picked up a purse out the basket tag saying 2 pound cashier said 8 pound and even ask someone else and point blank said 8 pounds I said look its say 2 pounds but rather rudely wasn't having none of it

Teri D.

I've shopped here for years..went in today..£15 for a pair of used kids boots ..absolutely disgusting..3.50 for a baby dress..won't be returning..Chilton charity unit are far lower prices..even some of the staff have said the prices are 10 x higher..and many customers don't go in anymore..people are struggling and they are charging shop sale prices..I'm actually speechless

jasmine C.

Very expensive charity shop, too over priced

Star A.

RIGGED TOMBOLA SPENT £25 + over different days and still haven’t won

Lucy B.

Used to take furniture but don't seem to anymore