Biffa Waste Management Himley - Dudley

Masiuk M.

Firstly, when I called today to give notice of my intention to terminate the contract, I was informed that I would need to pay approximately 40% of the remaining contract, despite being on a rolling contract. I understood a rolling contract to be more flexible, yet it seems to be treated as a fixed 12-month contract. This information was neither clearly communicated to me when I initially signed up, nor is it in line with what I would expect from a rolling contract.

Secondly, I have noticed a significant change in your bin collection service. Initially, collections were made once a week, which suited our needs perfectly. However, without any prior notice, this has been changed to twice a month. This reduction in service frequency has caused inconvenience and is not what I agreed to when entering the contract.

I am extremely dissatisfied with these changes and the lack of communication regarding both the contract terms and the service modifications. I expect transparency and reliability from a service provider, and unfortunately, these recent experiences have fallen short of my expectations.