Bmwusedspares - London

Abu T.

I came across it here. The sales representative was exceptionally knowledgeable and helpful throughout the process. I had a genuinely positive experience thanks to her expertise and support.

Idrees M.

All negative reviews are correct. This lady is rude, speaks sarcastically and overall has no idea how to speak to or treat customers. After speaking to her on text, she had said a part I needed was in stock. I had turned up at the yard, and she had said “did I tell you to come”. I understand the nature of the yard is that parts have to be located first, but a small amount of etiquette goes a long way. After I had pointed out that she did on text say the part was available, she had called me a liar, I then showed her the message and even then her response was “I’m sure you’ve texted the wrong person before as well” rather than the most appropriate response which was “sorry”. She does not know how to treat customers at all. After I left, she then messages me that she had found the part. Great. She then proceeds to say they’re £40 each (some small bumper brackets that are listed on eBay brand new for £10). After I tell her that the price is ridiculous, her response is “you saw how long it took me to find them”. You pay for a product based on the items value, not how long it takes to find. I’ve never been one to leave a bad review for anyone, nor have I ever been one for confrontation and argument. Even while being disrespected I spoke to her with respect, but this lack of respect and rudeness can’t go unchallenged. Though you are old enough to be my grandma (her words), does NOT give you the right to disrespect me. There may be some nonsensical rebuttal to my arguments, but quite frankly, I cannot be asked. Reviews speak for themselves.

Mohamed

Placed an order today for a brake servo that I struggled to find anywhere else and was giving a great price and great customer service. I stressed the fact I needed the part the next day and the lady I spoke to went out of her way to go to dhl at 19.00 so I could receive it next would highly recommend

Don’tbeafraidtotellthetruth

Used this place a couple of times they had parts I couldn’t find anywhere on the internet. I’ve even returned an item and got a full refund. Very nice women to deal with. Don’t panic if she doesn’t answer. She will reply. Sticks to her word.

Will Definitely use again in the future.

Thank you very much

Saj

Samir N.

Great friendly spare parts place with affordable prices. I have had a bad experience with some other local ones so it's nice and relieving to find a reliable and honest breaker.
Baroness is awesome, she definitely earns my respect for her hard work …

Joseph F.

Attention to details and helped to get all i needed. Top notch 👌

A J.

Ordered a part through the website, paid in full and set for pickup.
No correspondense whatsoever about the order, when trying to reach the store throughout it's many numbers there is nobody picking up the phone or answering their email.

After various approaches i eventually got a text saying that my money has been refunded. No explenation and yet again, no answer.

I wouldn't guess buying at this place as the chances of recieving the product that you paid for seems slim to none.The fact that the owner in the replies of all the reviews denies any form of responsibility speaks for itself.

Savage V. R.

We have had a terrible experience with this company. The owner is unreliable with opening times, deciding on the day when she wants to work - her opening times are definitely not Mon-Fri 10am-6pm! This needs to be changed on google.
Communication over WhatsApp, text and even on phone calls has been incredibly unprofessional, as messages have been vague and inconsistent.

We were given a guarantee that our part was available and then were made to dig through piles of parts to try find it ourselves.
After trying to charge nearly 3 times the price than from a dealer for a few parts, we were sold a part that was damaged. It has come from a crashed vehicle as it was very deformed. It has been over 6 weeks and our texts/calls are now being ignored.

Our requests for refund have also been ignored, as she asked us to travel 2 hours to her garage for an exchange without any indication of her real opening times and availability of the part. We have said we are willing to pay to post the part to her in exchange for a refund even though it was her fault but she doesn’t want to hear it. Then when we agree to come to the garage she is “busy” or “not open” but this is during her opening hours. How is this possible for nearly 3 months now.

We are shocked by this treatment and will not be coming back, better to just go to the dealer as parts will come the next day most times and there is no hassle to return if something is damaged/defective. We ended up purchasing the part from our local dealer it was only £5 more and guaranteed as being brand new. We will definitely not be going back here again a simple return has turned into such a hassle. She trades under different names on Facebook and eBay so be careful.