Bristol Waste Company - Bristol

Ben B.

Last Tuesday night, our Street (Diamond) Bedminster had put our bins out for collection for Wednesday morning and unfortunately Bristol Waste didn't collect them. The bins have been left out since last Tuesday and they are beginning to stink a lot now. When are Bristol Waste gonna collect them? The company should apologise for their mistake and sort it out immediately.

Shane R.

Useless service! come days late the refuse to take the extra recycling thats ammassed! Have more time to stick stupid labels on the bins telling you that you've put out too much rubbish rather than doing the job, waste by name waste by nature time and money that is.

leonard W.

I think Bristol Waste employ the most laziest people from Bristol, leaves your waste bins several doors away it’s just bone idleness don’t collect all the waste you put out. If I didn’t pay all the Council Tax they would be the first to complain.Bristol Council start employing proper proPer people who want to work, not pay these bone idle wasters who don’t want to work .

Ayyub C.

I have never experienced such consistently terrible service from a waste management company as I have with Bristol Waste Company. Over the past several months, the level of incompetence and disregard for basic customer service has reached new lows.

First and foremost, the collection schedule is a complete joke. Despite their assurances that waste will be collected on specific days, it’s a gamble whether the bins will actually be emptied. Multiple times now, I’ve been left with overflowing bins for weeks on end because the crew simply didn’t bother to show up. On two separate occasions, after they missed my collection, I contacted them directly, and both times they assured me the waste would be picked up the next day. Guess what? They never came. Not once, but twice, they blatantly lied about when they’d rectify their mistake. When I reported these missed collections, instead of rectifying the situation promptly, I was met with endless excuses and false promises. It’s as if they don’t care at all about the impact this has on residents, especially those living in flats with limited space for waste storage.

The lack of communication is staggering. You’re lucky if you can get through to anyone on the phone, and even when you do, the staff are often rude, dismissive, and entirely unhelpful. Emails go unanswered for weeks, and when a response does eventually arrive, it’s usually a generic template that doesn’t address the specific issues raised. It's clear that customer concerns are at the bottom of their priority list.

Their website and online systems are outdated and incredibly frustrating to navigate. Simple tasks like reporting a missed collection or booking a bulky waste pickup are needlessly complicated. The process is so convoluted that you almost give up halfway through, which I suspect is exactly what they want.

To make matters worse, the actual waste collection process is done with such carelessness that it’s shocking. On the rare occasion they do collect the waste, the bins are often left blocking driveways, tossed haphazardly into the road, or not fully emptied. I’ve had to clean up after the waste crew on more than one occasion because they leave a trail of litter behind. It’s as if they have no respect for the neighborhoods they’re supposed to be serving.

Let’s not forget the time they damaged my recycling bin and refused to replace it. When I reported the issue, they tried to blame me for the damage, even though it was clearly their fault. After weeks of back-and-forth, they finally agreed to replace it, but not without a hefty charge. Charging customers to fix something they broke? Absolutely outrageous!

The overall experience with Bristol Waste Company has been beyond disappointing. The sheer lack of professionalism, accountability, and basic decency shown by this company is astounding. If I could give zero stars, I would. Save yourself the frustration and avoid this company at all costs if you have any other options. It’s clear that Bristol Waste Company doesn’t care about its customers, and until they make some drastic changes, I wouldn’t recommend their services to anyone.

Sally F.

Chops down all trees and vegetation in sight to make way for padlocked, cemented regions that guard BINS that no one can put more than one item in at a time. Incompetent, harmful and useless!

Fede

Their crew lost my bins during a collection as they have so little care and I have been requested to pay for replacement bins after all the money we pay in council tax, ridiculous. I explained it was not me to lose them and that I literally saw myself how they do collections and told them how often I have to walk along the street to find my bins left meters away from my driveway. Suggested to raise a complaint, first they could not find it in their system despite having proof of the submission, then asked me to resubmit this and I am still waiting for an answer for something that could have been sorted easily. In the meantime I am left without bins for weeks and who knows if they will honour me to have those replaced for free. Appalling service.

Emma J.

Always leave litter after they collect, break boxes by throwing them around. Have written several times and nothing changes. Miss collections regularly and BCC website isn't working to report. Not very good. Should be netting or fixed lids on boxes as many people overfill and when they miss a collection, even more litter gets out.

Alex

Repeatedly miss collection days for our entire street. This has now happened approx 8 times this year so far. Completely unacceptable. The workers chuck the recycling boxes on the ground, breaking them over time, then if you ask for a replacement you as the tax payer are charged a fee. Shockingly bad service