Cats Protection Shop - Falkirk

Address: 20-24 Kirk Wynd, Falkirk FK1 1JR, United Kingdom.
Phone: 1324670128.
Website: cats.org.uk
Specialties: Thrift store, Clothing store, Gift shop, Second hand store.
Other points of interest: Delivery, Wheelchair-accessible entrance, Used goods, Quick visit, Clothing, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Cats Protection Shop

Cats Protection Shop 20-24 Kirk Wynd, Falkirk FK1 1JR, United Kingdom

☎️1324670128

⏰ Open Hours of Cats Protection Shop

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: 9 am–5 pm
Sunday: 10 am–4 pm

Cats Protection Shop

Located at 20-24 Kirk Wynd, Falkirk FK1 1JR, United Kingdom, the Cats Protection Shop serves as a vital hub for fundraising and community engagement for the renowned Cats Protection organisation. This specific Falkirk branch is part of a larger network dedicated to the welfare of cats across the United Kingdom.

Location and Accessibility

The shop is situated in Falkirk, providing convenient access for local residents and shoppers in the area. Its address is clearly marked, making it easy to find. The establishment boasts a wheelchair-accessible entrance, ensuring that it is welcoming and usable for visitors with mobility challenges, reflecting the organisation's commitment to inclusivity. This accessibility feature is highly recommended for anyone planning to visit.

Store Specialties and Services

This unique shop blends the charm of a gift shop with the value-driven atmosphere of a thrift store and second hand store. It also functions effectively as a clothing store, offering a variety of pre-loved apparel and accessories. Patrons can find everything from gently used clothes and household items to gifts and collectibles. The range is diverse, catering to various tastes and needs.

Several practical services enhance the shopping experience:

Delivery: For convenience, the shop offers delivery options, allowing customers to have items sent directly to their location.
Payment Methods: Multiple payment methods are accepted, including credit cards, debit cards, and NFC mobile payments, ensuring a smooth transaction for all customers.
Quick Visit: The store is designed for efficient browsing, making it suitable even for those with limited time.
Used Goods: The core offering is high-quality, gently used goods, which aligns with sustainable shopping practices.

Community Impact and Recommendations

Visiting the Cats Protection Shop directly supports the invaluable work of Cats Protection in caring for cats in need. Beyond the shopping, customers receive excellent service; reviews frequently highlight the friendly and welcoming nature of the staff. The store is consistently praised for its excellent organization and tidiness, particularly the ease with which items of specific sizes can be found. The competitive pricing is another major draw, offering real value to shoppers. This combination of community support, practicality, and pleasant shopping conditions makes the Cats Protection Shop an excellent choice.

For individuals seeking a reliable place to find quality second-hand items while contributing to a worthy cause, this Falkirk location is highly recommended. It offers a practical solution for those looking to declutter, furnish, or simply enjoy some retail therapy at an affordable price, all while making a positive difference for feline companions. Planning a visit Remember that the store provides delivery and accepts various payment methods, including contactless options. The positive customer feedback underscores a consistently pleasant experience.

Online Presence

For more information or to explore potential purchases from the comfort of your home, the official website can be accessed at cats.org.uk. While this link directs to a page related to Clackmannanshire, it connects to the broader Cats Protection network online resources.

Customer Feedback

The store maintains a strong reputation among its customers. According to recent data, it holds 33 reviews on Google My Business, averaging an impressive 4.8 out of 5 stars. These glowing reviews consistently mention the store's well-organized layout, cleanliness, helpful and friendly staff, and the excellent value offered on their selection. These testimonials provide further validation of the recommendations made about the store's atmosphere, service, and pricing, solidifying its status as a top-tier charity shop in the region.

👍 Reviews of Cats Protection Shop

weezadoll

5/5

First time visiting this shop today. I have to say its, hands down, the best laid out charity shop ive ever visited. I found it extremely easy to locate things in my size, its so tidy and clean. The staff were so welcoming and friendly. The prices were really good too. I can't believe I haven't been before, but I'll absolutely be back. Highly recommend a visit.

ScottishExplorer

5/5

Neatly laid out shop with offerings of furniture and the expected clothes, books, ornaments and digital media. Staff are always friendly and professional. Parking is outside but paid and for limited duration so maybe only handy if your doing a drof off or pick up of goods. Quite a few shops nearby also for charity but it's handy location does mean there is always someone in it browsing.

Ania S.

5/5

Absolutely fabulous shop, everything is laid out neatly, the prices are good and the sales are amazing! Lovely manager and staff, well worth a visit!

Lorna W.

5/5

Love this wee charity shop 🫶 I've been in the cat protection falkirk a few times now. I love the fact that it's all colour coordinated & very clean 👌 every member off staff are very nice, polite & they can't help you enough. I treated myself to a hand bag. They have the place layout very well. I would highly recommend this charity shop to everyone. If you have a pram, or your in a wheel chair. Their is ample room to get around 💜

nicola H.

5/5

This shop is always immaculate and laid out perfectly. Everything is colour coordinated and by size so it’s easy to look at the things you want without having to rummage. The amount of designer clothes and bags is the best I’ve seen in any charity shop around.

Flora C.

5/5

Love this shop, friendly helpful staff, love having a wee chat with them. The shop is so nicely laid out and always clean and tidy. Great selection of goods. Xx

Jenny

5/5

It’s a great shop. Very clean & tidy, & the staff are so nice , very friendly & always there to help. I love going in there especially since it helps cats.

Kai M.

1/5

Edit 2 because the owners response was ridiculous, clearly didn't understand my review.

First of: I never said this happened in one day, I'm saying three times that I've visited I've had negative experiences. I said NO where that it all happened today, or in any single day at all, and you acting like I did is very strange, and seems like a way to try and discredit me more than anything, because why would you put words in my mouth that I never said unless you were desperate to discredit me?

As the edit says, I was told the person I had the 3rd negative experience with MAY be the manager, it is stated clearly that I was TOLD she MAY be, regardless,I can give you descriptions of each of the staff I experienced these events with, but I've sent a much more detailed complaint to the charity itself about these experiences already.

Also it's pretty irrelevant if you have staff with autism working there or not, that doesn't make you immune from making choices that harm autistic customers, or your staff, especially if you've not made staff aware they can't just assume people aren't buying something to give them a lecture as if they're children.

I've given this shop a second chance three times now and I'm done.
In future please take more time to respond to complaints like this, because this response is almost as bad as the experiences I've had so far.

You made assumptions based on nothing and then tried to use them to frame me, again, an autistic adult, as so silly I wouldn't know what shop I'd been treated like crap at on THREE SEPERATE OCCASIONS was, and I'd mistake it for another somehow, further proving my point that this shop has a big problem with how they treat some disabled customers.

I'm honestly so shocked at all of this, I really tried, I gave three whole chances I wouldn't give other places, but even then, it's still thrown back in my face, and when I raise the issue about it I get a defensive response that refuses to take any responsibility for these events, implies I must have made a mistake, because of course the autistic person must be so silly they mistook what shop they were in when there is a single cats protection shop in Falkirk, no others.

Owners poor response has caused me to reduce my review by a further star, and original review has been removed to respond to the owners response, but in short, on three separate occasions I've had negative experience with staff, and because I have autism, I have serious social anxiety, and so when I'm mistreated I struggle further with trying to call it out, so I tried to keep giving the shop chances, but today my sister and I were talked down to like 7 year olds in this shop, and when I complained, the manager gave a extemeley strange response, and so I had to edit my review to respond back.