Eden Surgeries Hatfield Heath - Bishop's Stortford

Eden Surgeries Hatfield Heath: A Comprehensive Overview

Nestled in the heart of Hatfield Heath, Eden Surgeries Hatfield Heath is a renowned healthcare provider, committed to delivering high-quality medical services to its patients. Located at Broomfields, Hatfield Heath, Bishop's Stortford CM22 7EH, United Kingdom, this surgery is easily accessible, ensuring patient convenience.

Specialties and Services

Eden Surgeries Hatfield Heath specializes in Doctor services, ensuring a wide range of healthcare needs are catered to. The surgery offers a variety of services, including but not limited to:

• General medical practice
• Preventive healthcare
• Chronic disease management
• Minor surgery
• Immunizations and vaccinations

Moreover, the surgery also provides additional services such as:

• Appointment scheduling through their website or phone
• Repeat prescriptions
• Health checks
• Cervical smears

Facilities and Accessibility

Eden Surgeries Hatfield Heath is designed with patient comfort and accessibility in mind. Some of its key facilities include:

• A wheelchair-accessible car park to ensure ease of access for all patients
• A wheelchair-accessible entrance and toilet for those with mobility impairments
• Appointments are recommended, and patients are advised to arrive on time to avoid long waiting periods
• Payment can be made via debit cards

Contact Information

For any queries or to schedule an appointment, patients can reach out to the surgery via the following contact details:

• Phone: 1279730616
• Website: hatfieldheathsurgery.co.uk

Patient Reviews and Feedback

With a total of 23 reviews on Google My Business, Eden Surgeries Hatfield Heath maintains an average rating of 2.7/5. While some patients may have had varying experiences, the surgery continually strives to improve its services based on patient feedback.

👍 Reviews of Eden Surgeries Hatfield Heath

Christine M.

1/5

Having tried for 3 days to get a phone Appt. I called111 who sent through an urgent referral for a prescription to be provided by them. First they said they hadn't got it, then after insisting, they found it suddenly! 2hrs later I'm still waiting for something to happen...4 hrs later...Still waiting

Pauline D.

1/5

Requested a repeat prescription. Had medication review. Tried to order repeat prescription not available to order as not listed. Called 4 times and told all sorted and would get a prescription. Going away and NO medication or communication from the GP. Unbelievable and shameful.

Clare H.

3/5

Receptionists are very helpful and pleasant. I have never had any problems accessing services.
However, I had a very negative appointment with a senior GP. Not hearing me at all. I came away feeling very let down and had to see another GP a few days later.

James F.

5/5

Lived in Hatfield broad oak now for just over five years, B/S before, what a difference in the doctors surgery’s.
Only go rarely however saw Dr Danny last week and it’s like seeing your mate.
Great staff all round and feel incredibly lucky to have them.

brogen1995

5/5

Many thanks to Donna who was a great help in sorting out appointments for me.

Angelina P.

1/5

Luckily I very rarely have to go to the Surgery. Calling by telephone you are mainly told why you should not attend. When collecting an annual prescription I queued in the freezing cold in March 22 on the day we had snow. Not a problem for me really but for other elderly patients with walking sticks I am guessing that it was. How can you ask your elderly patients to wait outside for 25 minutes in such conditions while stating on your website that you are there to take care of them! Strongly suggest a rethink of your policies.

Olivia S.

2/5

The doctors themselves are lovely and helpful. The staff (and what seemed to be a manager?) and whoever answers the phone, are very rude and I think they have somehow forgotten they are talking to VULNERABLE members of the public. They are rude, bossy and make me feel incredibly uncomfortable when I have to go (or call) quiet often to get my medication , for mental illness but that doesn't seem to matter to them. Don't recommend

Anna S.

1/5

Yet again this surgery are failing to provide any kind of service. They repeatedly patronise you at reception, when after waiting in the telephone queue for 17 other patients, probably all fed up with being dismissed at the building door and sent home to call in.
Since it's not possible to get a satisfactory resolution with the receptionist, nor speak to a anyone face to face, what are patients supposed to do? Isn't it about time the drs reopens properly, like everything else?