Fergies - Thatcham

Kevin R. P.

People are often quick to leave negative reviews, so I wanted to take the time to share my positive experience in full. After growing tired of main dealers overcharging, I came across Fergies thanks to their fantastic reviews — and I'm very glad I did.

I booked my wife’s two-year-old Mini in for its first service on a date that suited me, specifically when a courtesy car was also available. As the day approached, I began to wonder if I’d made the right choice, but any concerns quickly disappeared when I arrived. The premises were cleaner and smarter than some main dealerships I’ve visited, and the staff were exceptionally professional, friendly, and welcoming. Refreshments were also readily available, which was a nice touch.

Later that day, I received a call to let me know the car was ready. When I returned, everything was clear and straightforward — a fully itemised invoice at the agreed price. Although they weren’t able to clean the car that day, they were very apologetic and even gave me a voucher to return for a complimentary clean.
A month later, I booked my BMW in for its first service and had the same excellent experience all over again. This time, the car was returned to me in immaculate condition — not just clean, but genuinely looking like it had been professionally valeted. The cleaning team definitely deserve a special mention for their outstanding work.

I honestly cannot fault Fergies in any way. Their customer service, professionalism, and attention to detail truly stand out. A big thank you to everyone at Fergies — you’ve earned every bit of positive feedback.

Marc R.

1st time using Fergies and was very pleased. You can tell that a lot of thought has gone into the whole customer experience. Pretty much everything you would hope for (and more) when looking for garage services which I’d gladly use again

Vic D. S.

Really great service from everyone at Fergies. Regular communication whilst they had our vehicle. This is the second time we've used them after always going to a main dealer previously. I definitely recommend Fergies and will be using them again in the future.

Peter

Modern technology with traditional customer care. A spotless workshop crewed by skilled technicians. Above average service provider. There’s plenty to choose from out there but Fergies is the 1 in a million I’d recommend 👌

Rupert D. W.

First time using Fergies. Their customer service is exemplary and unparalleled compared with any other garage I’ve had work done at. The staff were polite and friendly, communicating frequently while the car was worked on. The work was completed quickly and the car returned to me having been valeted to a high standard (even the engine bay). Can't recommend them enough.

Ja C.

Refreshingly excellent service! The level of knowledge in diagnosing a fault with our car was super efficient and accurate. A great bunch of people with impressive knowledge whatever the brand of your vehicle or problem. I wouldn’t hesitate using Fergie’s again…………

Matt E.

Staff - Great
Facilities - Great
Workmanship - Great
Courtesy car - Poor. Not maintained, not cleaned (for what looks like weeks).
One small thing let the experience down.
Could have easily been 5 stars

D S.

Do you like your car, or do you love your car?
That's the question you need to ask yourself. If you like your car get it booked in for the cheapest quote, the bloke down the pub who tinkers with a motor on the weekend and it will get the job done.
If you love your car, then get it booked in at Fergies. Genuine quality parts used, for what your car needs. Updates on how your car is getting on, and if you need it, a courtesy car.
Friendly welcome and a hot drink on arrival, and if you take your kids like I did free snack and play pack to keep them occupied.
Work was carried out to the highest standard, and informed of additional work with photos and quotes waiting for authorisation. I also took advantage of interest free payment plan to spread the cost.
Would highly recommend.