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First Mile - London

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 70-71 Wells St, London W1T 3QE.
Phone: 03333003448.
Website: thefirstmile.co.uk
Specialties: Waste-Management Service, Recycling Centre.
Other points of interest: Online estimates, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Glass bottles, Metal cans, Plastic bottles.
Opinions: This company has 407 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of First Mile

First Mile 70-71 Wells St, London W1T 3QE

☎️03333003448

⏰ Open Hours of First Mile

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

First Mile, located at Address: 70-71 Wells St, London W1T 3QE, is a waste-management service and recycling center that offers a range of convenient and sustainable solutions for businesses and individuals. With a focus on efficiency and environmental responsibility, First Mile is a reliable choice for those looking to minimize their waste footprint.

One of the key features of First Mile is their online estimates, which allow customers to quickly and easily get a sense of the cost and scope of their waste-management needs. Additionally, the company offers on-site services for those who require more hands-on assistance. The facility is also wheelchair-accessible, with a designated car park and entrance for those with mobility challenges.

First Mile accepts a variety of materials for recycling, including glass bottles, metal cans, and plastic bottles. These materials can be dropped off at the facility during business hours, making it easy for customers to dispose of their waste in a responsible and sustainable manner.

With 407 reviews on Google My Business, First Mile has a strong reputation in the community. The company's average opinion of 3.9/5 speaks to their commitment to customer satisfaction and environmental responsibility.

Overall, First Mile is a reliable and convenient choice for those in need of waste-management and recycling services. Their location at 70-71 Wells St, London W1T 3QE, and phone number at Phone: 03333003448 make it easy to get in touch and schedule services. For those interested in learning more, the company's website at Website: thefirstmile.co.uk provides additional information and resources.

Recommendation: If you're looking for a reliable and sustainable waste-management and recycling solution, we highly recommend getting in touch with First Mile. Their convenient location, online estimates, and on-site services make it easy to minimize your waste footprint and dispose of materials in a responsible and environmentally friendly manner.

👍 Reviews of First Mile

First Mile - London
Dean H.
4/5

A good combination of easy to use accessible online services and actually being able to speak to a real customers services representative.
I have not given a 5 star review as there are sometimes issues with missed waste collections and I have to sometimes chase up on requests, but because each issue/customer service request has a unique number allocated to it. The customer representative can always pull up current information avoiding the need to re-explain everything.

I was very happy with the two Customer Success Executives Rob and Maya who both deserve a mention for their recent help they have provided me on moving my sites to more environmentally friendly recycling and food waste collections.

First Mile - London
Jakub W.
1/5

Bad service!
Every single collection has been significantly late or completely missed.
Reported missing collections via the portal or phone line with no effect, no improvement and no explanation.
Strongly recommend to use other services.

First Mile - London
John M.
1/5

Terrible service and customer service also non existent. They missed our collection (they came earlier than our alloted time and then just drove on), you complain all week and get no return call (after being told several times I will be called back). Very, very disappointed.

First Mile - London
Charles T.
1/5

Appalling service since December.

We have been with First Mile for years and overall service has been better than some other waste service providers and is relatively good value. I also like their green credentials and commitment to the environment (although you never really know if it is just green washing).

Since December, however, there have been constant missed collections and we ended up being fined £250 in January by the council for fly tipping because they missed a collection and they found some of our bags on the pavement.

It can't be that complicated to do two lifts per week but their operations department is a shambles at the moment.

Customer service always polite and apologetic but seem unable to get things resolved in a timely manner at the moment. Most annoying has been when they send messages saying a driver has been dispatched and nobody comes. Even worse when they then send a message saying collection completed when it wasn't - a downright lie.

Enough is enough. I've had enough and looking elsewhere...

First Mile - London
Alex F.
1/5

Absolutely useless, so far every single weekend missed the collection, don’t respond to missed collection reports, and customer service just put you on hold for hours… Avoid at all costs!!!

First Mile - London
Sujith M.
5/5

Great service and team, Mauricia has been especially helpful in helping out with issues I have been having and sorting it out to have a smoother process.
First Mile has been providing top notch excellence in their work and service provided.

First Mile - London
Callum W.
5/5

James at First mile dealt with my query extremely quickly and efficiently for the Chadwell Heath Academy. He resolved the issue within a few hours. Very much appreciated...Scott wells Site Manager Chadwell Heath Academy

First Mile - London
Rofu M.
1/5

Absolute joke of a service, our business has been taken over by first mile for Redbridge Council. Ever since it’s been constant chasing for missed collections, so far every single week!!! This week called them 2 days in a row to carry out their commitment to us, been reassured twice and still no collection. Have to find a new supplier asap for our business to function.

Update 13/9/24. Been calling all day today as it’s Friday, missed collection was Monday. Called Wednesday, Thursday and today, 9am, 12pm, 2pm, and on hold now. Kept promising it will be done today, with different info each time, 2pm it was we communicated with driver they are on route. Now 4pm, apparently they came and left, bins are still there FULL. They are very sorry but it will definitely happen tomorrow morning. We’ve got last weeks trash in the bins, smelling awful, and have events tonight and tomorrow!!!! This is beyond a joke

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