Hoath Way Household Waste Site - Gillingham

Alan B.

Much better now you can book a slot.
Easy to use. Staff helpful. The afternoon slot 3 to 4 should read 3 to 3.45 so don’t get caught out.

Marius D. W.

Very well organised. Very helpful staff. It's so good to see recycling well done. There is also a place to drop usable items for charity. Keep up the great work you are doing.

Gillian M.

We went yesterday for our 2pm appointment. There were 4 waste staff sitting chatting .we are aged 70 and 71 , a lady followed us in and she must have been older than us and the staff members offered no assistance at all ! Very poor level of customer service. These guys must be bored out of their minds.

Emily C. (.

If you ensure you have your booking reference and council tax bill in your hand at the entrance kiosk, you’ll be in within thirty seconds. (But you must remember you need your ID/council tax bill or will be turned away.)

There are tons of staff on site to help everywhere you go, who can advise you which section to use if unsure.

They take almost everything you need to tip domestically.

They have also recently started working with local Medway charity and taking donations to support them.

Luke B.

Had to book a time slot which was easy and straightforward. Gave the man at the entrance the booking number and then waited in line. I didn't have to wait long as it wasn't too busy and when it was my turn to park up the staff were very polite and helpful. It made it very easy to dispose of the rubbish in the correct places. It's a fairly small recycling centre compared to others I have used but I like this place as you don't feel rushed and there's no confusion because the signage is good and the staff are helpful.

trevor M.

In the past using the site was great and convenient, but now having too book an appointment is incredibly inconvenient and time consuming. I can only say that these this kind of restrictions only add to the issue of unchecked fly tipping blighting our communities, and is entirely the fault of our county council.

MICHAEL K.

3rd or 4th time that I have been to the Hoath Way site in recent months and not had any problem. Online booking is simple. Did have to queue a little longer today but thats just the way it is. If people had to wear masks then maybe some of the closed bays could be reopened which might decrease some of the waiting time.

Kenneth W.

You still have to book in advance to use the site which is an excellent idea. Staff were helpful instructing where waste had to go as I had recycling, rubbish and hardcore. There is sufficient room between parking spaces to empty and items inside the vehicle.