Houghton Medical Group - Houghton le Spring

Introduction

The Houghton Medical Group, situated at Houghton Health Centre in the United Kingdom, is a highly regarded medical practice that serves the local community with commitment and professionalism. This comprehensive article will delve into the main services, location and accessibility, featured characteristics, practical information, and positive aspects highlighted in reviews of this esteemed healthcare provider.

Main Services

• Appointments: The practice offers a range of appointment options, including GP consultations, nurse appointments, and healthcare assistant clinics. Appointments can be booked online, by phone, or in person.
• Prescriptions: The Houghton Medical Group offers a prescription management service, allowing patients to order repeat prescriptions online, by phone, or in person. They also provide a prescription collection service from local pharmacies.
• Health Checks: The practice emphasizes preventative care and offers health checks, such as NHS Health Checks for adults aged 40-74, and child health development reviews.
• Immunizations and Vaccinations: The Houghton Medical Group provides routine childhood immunizations and adult vaccinations, including flu vaccinations, as part of their commitment to protecting public health.
• Sunderland GP Enhanced Access Service: This service offers extended access to GP appointments in the evenings and weekends, ensuring that patients have access to primary care services at a time that suits them.

Location and Access

The Houghton Medical Group is located at Houghton Health Centre, Church Street, Houghton le Spring, DH4 4DN, United Kingdom. The practice is situated in the heart of Houghton le Spring, a vibrant town in the City of Sunderland, County Durham. The surrounding area is characterized by a mix of residential and commercial properties, with several shops, restaurants, and cafes nearby.

Transportation to the health centre is convenient, with several bus services stopping nearby. The practice is also easily accessible by car, with ample parking available in the wheelchair-accessible car park. For those traveling by rail, Houghton le Spring railway station is approximately a 15-minute walk away.

Featured Characteristics

• Wheelchair Accessibility: The Houghton Medical Group is committed to providing accessible healthcare to all patients. The health centre features a wheelchair-accessible entrance, car park, and toilet.
• Toilet Facilities: The health centre has a toilet on-site, ensuring that patients and visitors have access to appropriate facilities.
• Appointments Recommended: While the practice offers a walk-in service, appointments are strongly recommended to ensure that patients receive the necessary care and attention.

Practical Information

• Phone: The practice can be contacted by phone on 1915842154.
• Website: The Houghton Medical Group's website, houghtonmedicalgroup.nhs.uk, provides valuable information about the practice, including its services, opening hours, and online services.
• Opening Hours:
  • Monday - Friday: 8:00 AM - 6:30 PM
  • Saturday: 9:00 AM - 12:00 PM
  • Sunday: Closed

Positive Aspects from Reviews

The Houghton Medical Group has received a total of 20 reviews on Google My Business, with an average rating of 3 out of 5. Positive aspects highlighted in reviews include:

• Staff Professionalism: Many patients have praised the professionalism and kindness of the staff, noting that they are always willing to help and provide excellent care.
• Appointments: Several patients have commended the practice for the efficiency of its appointment system, with some noting that they were seen quickly and that appointments were easy to book.
• Cleanliness: Some patients have mentioned that the health centre is clean and well-maintained, contributing to a positive overall experience.

👍 Reviews of Houghton Medical Group

Liz M.

1/5

My son has been throwing up for 6 months (since he was born) and nothing has been done apart from recently prescribing Gaviscon which hasn’t helped. Doctor was rude and when I was explaining why he can’t have lactose she smiled and told me that it’s not a lactose allergy even though my son will projectile vomit normal milk and they haven’t tested for any allergies. And even without lactose he’s still being sick but not as much as before but it’s a minimum of 10 times a day and we aren’t being taken seriously, he also has very bad constipation but again just been given laxative’s and no tests have been done at all to find out why he’s being sick or having bad constipation they would rather just give him drugs.

B H.

5/5

Staff have been polite and helpful.
Appreciate the support from frontline admin / reception to support queries.
Thanks to Pharmacy Team for prompt review and update of records and Clinical team for their care.

Jon D. K.

1/5

Can’t get a answer to concerns of blood tests can’t get appointment disgraceful how they deal with what your asking about never know a surgery like it can’t get a second opinion all in all no appointments for the working person you have to be willing to stand in surgery at half 8 in the morning to get anything done

Ian P.

1/5

Had a 11:40am appointment to give a blood sample. I arrived 10 minutes before my appointment only to be told the appointment was cancelled. They did say I was sent a text about the cancellation at 9:30am. I was sent a text by the surgery at 9:30am but not it was not concerning this appointment but a reminder about a future appointment. I was not the only one who turned up to be told the same. Apparently a member of staff phoned in sick on a snowy Saturday.

fred B.

1/5

What a absolute disgrace of a doctor's surgery.
I have been registered here for 15 years, however in the last 6 months this place has gone to the dogs. I have been trying to get a appointment for 4 weeks. I call when they say at 08:30 to be told I was caller 25. Finally get through but no appointments. Call the next day, to be caller no 8 but no appointments. Its like groundhog day, every morning for 4 werks the same damn thing NO APPOINTMENTS.
Today's excuse was there were only 2 doctor's on due the staff illness.
So I asked if I come to the surgery at 08:30 will I get an appointment to be told not necessarily!
So basically you've got no chance of seeing a doctor, no matter what you do!
STAY CLEAR OF THIS SURGERY

Joe M.

1/5

I received an email stating my child’s flu and Covid jabs were due, I rang the practice to book my 12 year olds jabs to be told they would do her flu but would need to speak to nurse when in appointment. Turned up went into the nurses room to be met by an interrogation from a very rude, unprofessional, obnoxious, undermining nurse, to be refused the vaccine for my daughter, I’m 43 and don’t appreciate being spoken too in that manner by anyone

Melinda M.

5/5

Everyone was kind and supportive with me here.
Easy to book appointments, doctors and nurses actually care about patients. Very professional staff

Lynne D.

5/5

Have never really been to Drs much other than in the last year. No trouble with online booking for an appointment. Recently saw locum Dr
Mohamed who spent time listening to me, friendly and professional. Also had personal call from Dr Hazel who encouraged me to attend an appointment. Have always found reception staff professional and helpful. This has always been the case also with the care of elderly mother. Thank you.