Lochbroom Garage Services - Ullapool

JJ A.

I hope this is the right place to review for Ullapool Recovery Services, although I think they're all run by the same people. I took a long distance job from Glasgow to pick up in Cupar then onwards to the delivery in Ullapool. Started developing issues with my front nearside wheel, which I suspected was either the wheel bearing or the CV joint. Anyways, I carefully pushed onto delivery at Ullapool. But I couldn't see anything wrong with the CV boot.

After leaving Ullapool back south, the issue got worse and I got stranded in a layby in the middle of nowhere and that's where I discovered the issue - my freaking wheel nuts were loose and that was causing the violent rattling.

Long story short, Green Flag sent out Allan from URS (hope I spelled that correctly) and he arrived bang on time to correct the issue. He even followed me for a good 5 miles south to Garve where we pulled in again, just to ensure the temporary fix held out as I had a 200 mile journey back to Glasgow. (It worked!) The attached photo is before it was fixed.

Allan helped in so many ways, was knowledgeable, attentive, assured and calm which helped me because my stress & worry levels were high after spending over 24 hours stranded because of some Green Flag technicality with my policy!

Allan, take a bow, Sir. Would give 6 stars if I could. I'll get you a drink of your choice next time I'm up 🤞

Cassandra P.

Broke down in Ullapool coming off the ferry. Although they couldn't get us fitted in for a few days (not their fault - phone rings endlessly and they really are so busy!!) They ordered us parts and lent us the tools in order to fix it ourselves! So helpful getting us the parts the same day.. only 24 hours and back on the road!! Thanks again!

Lynn M.

Whilst benifit of the doubt is always given, I grew up with a mechanic and have been around the trade my whole life so hold compassion for human error and the workload pressure of this trade.

Whilst they may change tyres well; a basic job and road side recovery for the AA etc is always excellent.

As locals, their customer service is hurrendous. Im convinced if your a woman too, it's even worse but thats a fight for another day. Where has kindness gone in this industry.

Do not pay for work until you see the vehicle and it's actually been fixed.

Pierre R.

In every bad there lies something good, that’s what I was always told.
As our car was towed to this garage (we were on a tentbox-trip through Scotland) by our lovely truckdriver, I couldn’t imagine how true these words were.
We were in deep shock, as our Mercedes leaked coolant like nothing, and the garage first told us that they are booked for more than the next week. But thanks to the most open-hearted don and his wonderful crew they ordered our parts, let us work on theirs car park and were there with us through the whole time, helped us, gave us tools, looked at our work and so much more, we finally could manage this deep frustrating situation.
Guys, you are the best ! We owe you so much. ❤️ Chris & Inga.

Luke J.

I recently broke down in Ullapool while doing the nc500. I phone the AA, and they sent out a local recovery company to help and recover me back home . Unfortunately, they couldn't fix the issue. The guy was very rude, and then he told me that he was going to take my van and I would be dropped off at the nearest train station, Inverness, to make my own way home while I was covered to be tow home. Worst experience of my life to be dropped in a city with no idea what to do. He also dropped me a mile away from the station, so I missed the last train back home. Absolutely disgusting.

Gavin M.

Honestly cant thank these guys enough. Both the mechanic on the roads and the office staff went above and beyond to get me back on the road and home safely.
Certainly take a lot of the stress out the equation when dealing with a breakdown.

If ever you breakdown north of Inverness you’ll be in safe hands.

Thank you very much.

Rob K.

Cannot recommend this garage enough - arrived late in the afternoon after experiencing tyre issues travelling along the NC500 and everyone involved was just wonderful .. they managed to fit us in same day and got the issue fixed quickly and cost was incredibly reasonable .. thank you to everyone at the garage!!

Don M.

Excellent service re call-out when I had problems with carburettor on my classic Ford . Great guys
Top notch A+