Screwfix Lewes - Lewes

Simone Mackay

There isn't a fault I can find with the guys. Over the years they have always been helpful, welcoming, friendly and informative. However recently I had an unfortunate experience with a new member of staff. A young woman. So pole opposite to my years of experience. What a shame.

Dan Fullerton-McIntyre

Knowledgeable friendly staff that recognise regular customers.
They will offer comparable alternatives if your item is not in stock or if in a rush tell you who else may stock the items.
Good prices and great sale/clearance deals.

Chick Fiend

Wow, what a rude and unhelpful staff member they have there. Asked for help and got a sarcastic rude and unhelpful response.. Told him what I thought of him and walked out !!
Absolutely amazing.. If he was one of my team he would have been given the bullet, clearly he is in the wrong occupation. Suggest a change of job away from front line public service...

Chris Meaney

Great little store. Very helpful staff and they usually have stock of the items that you want. Staff also very good and help with a "have you got a thing that does this?" type queries.

Andrew Burston

Not my nearest store, but the one that usually has items I need in stock. Always worth checking availability to avoid disappointment eh?! Simple, easy to use and the products are of good quality.

Ian Truman

First class service and price, one of the team even called in at another branch the following day on his way to work to pick up the remainder of my order. Can't recommend them enough

Dave Gander

It's a trade counter full of sweaty plumbers electricians and carpenters amongst others, all collecting something vital. It's disabled access is fine so the wheelchair using TV aerial fitter can get in. There's a restroom provided against the outside wall around the back and the staff are helpful and courteous in the face of economy busting restrictions placed upon them by the government. One other thing, no all you can eat or drink offers during this period although takeaway champagne truffles and pan fried pheasant will be available from next Tuesday.

Sally

A friend has kindly been picking up suppliers for me since February and charming Trent at the Lewes branch wouldn't permit him to collect order number 34 today, refusing to serve him and even hung up the phone with me!

Great customer service NOT, refusing to verify me over the phone and fully expected me to make the 40 mile round trip to produce ID for an account purchase! Strange as other purchases have been over the magic £100 order value and it begs the question why be so rude and awkward, prompting other customers to insist on my friend being served and waiting their turn in the queue?

Trent civility costs nothing, behaving in this way with an audience damages Screwfix's reputation and yours.

Screwfix's product offering is not unique but their point of sale is, just not tonight.