St Richard's Hospice Store & Snowdrops Bookshop & Cafe - Worcester

Jacob C.

Love this store, very well organised and decorated. Hands down the best and most friendly charity shop in Worcester. The staff are the best and helpful and friendly.

Great finds and a selection of clothes and bric and brac in Worcester. Even a bookshop with a wide variation of books in a charity shop. The cafe is so nice and the best latte in Worcester, they can make a good coffee.

I will recommend this charity shop and hence a toilet on the 2nd floor for customers to use, a bonus!!!

Feta B.

Love the ethos and the impressive selection of secondhand books at this bookshop, always find something thought-provoking and fun. Even better, it all goes to a charity providing palliative care. 👏

love F.

Very friendly staff, This is a very nice charity shop and the prices are very reasonable as well.

ItzHayleyBeanie (.

Popped in for a browse, tidy, friendly staff! Would come back to browse anytime, might find a good book or piece of clothing! Books well organised!

Sophie C.

Book selection is fantastic. Staff really helpful and friendly

Pauline S.

Always tidy and good quality items. Upstairs book department so good like a library with sections helping you choose. Coffee shop excellent. Homemade scones, quiches, jacket pot, toastie. Lovely coffee. Prefer to have drink/ snack here to benefit the charity rather than expensive high street establishments.

The C.

Brilliant staff.

The young girl was particularly helpful approachable sharp and professional.

Some great quality products available and all serving a great cause too.

This is a charity shop that deserves your attendance and time.

Will revisit next time in Worcester for sure.

Peter F.

There are less and less actual charity shops now, just boutique shops aiming for a totally different market. ‘Every little helps’ for a cause is no longer good enough. The quality must be beyond pristine so the price can be as high as possible. Sadly this store is an example of that. It is indeed pristine, the layout is fantastic, the book selection, impressive, and there is even a café on the top floor. There’s no heart though. I worked for several years as a Manager of several charity shops in Worcestershire and Birmingham when the boutique shops were starting to become the ‘in thing’ so I’ve seen this from both sides of the coin. When working in the ‘boutique-y’ shops I remember how we alienated some of our regular customers, baffled by such high prices for second hand goods. I remember sending lesser quality goods to other shops who had not yet succumbed to the ‘boutique’ label so we used as much as possible for the cause and ragged whatever could not be sold, picking up a few extra pounds along the way. This it seems no longer necessarily happens. I donated to this store on St. Swithin’s Street once before, which were gratefully accepted. They were brand new, shiny books that I had never got around to reading. This time myself and my partner walked with several heavy bags from our home up to the store, got to the desk and I said “we have brought you some donations”. There was an awkward silence from the lady at the desk as if to say “why have you brought us donations”. We’re both in our early 30s and turned up in tidy but casual clothing, I think there was an instant judgment that guys like us couldn’t possibly be bringing to the cause the sort of quality donations required to dazzle and sparkle. What was disappointing is we didn’t even get a “hello”, just a very swift run down of what the store “could not take”. The lady then begrudgingly came over as we stood there aimlessly and asked if she could have a “quick check” of what we had, which consisted of her peering gingerly into one of five bags, as if there were termites in there or something and confirming what we’d already worked out, that they wouldn’t be taking any of our donations. I stress that she didn’t even really look. She had made up her mind the moment she saw us. I tried in vain to explain that there were good quality clothes in there (which there were) amongst items they could rag (and get money for) and other items to potentially pass on to other Hospice stores, but it was futile. The whole experience was frustrating and demeaning and whilst an apology was offered and a direction to take the items to another shop nearby, it’s disappointing that this is the attitude given when donating to many charitable causes now. I don’t blame the volunteers. They give up their time and work extremely hard for wonderful causes (including St. Richard’s Hospice) and have strict instructions of what to accept and what not to accept, although this lady could of handled the situation with a lot more tact. Perhaps I should of known better, considering the ‘high brow’ facade of this particular store but I have been very discouraged from bothering to donate ever again to stores like these and that can’t be a good message to leave to individuals trying to help your cause. We will certainly not be returning here. We are clearly beneath it and not worthy enough to support it.