Star Windscreens Ltd - Grays
Address: Orsett Rd, Grays RM17 5DS, United Kingdom.
Phone: 7958919321.
Website: starwindscreens.co.uk
Specialties: Auto glass shop.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required, Appointments recommended, Credit cards.
Opinions: This company has 67 reviews on Google My Business.
Average opinion: 4.8/5.
📌 Location of Star Windscreens Ltd
⏰ Open Hours of Star Windscreens Ltd
- Monday: 9 am–6 pm
- Tuesday: 9 am–6 pm
- Wednesday: 9 am–6 pm
- Thursday: 9 am–6 pm
- Friday: 9 am–6 pm
- Saturday: 9 am–6 pm
- Sunday: Closed
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"content": "
Star Windscreens Ltd: Your Trusted Partner for Auto Glass Solutions
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Star Windscreens Ltd stands as a dedicated provider of auto glass services, operating from their well-established base in Grays, United Kingdom. Their commitment to quality, customer service, and accessibility positions them as a noteworthy choice for anyone requiring professional windshield replacements, chip repairs, or other automotive glass solutions.
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Business Specialties and Services
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At the core of Star Windscreens Ltd's expertise lies their auto glass shop, focusing primarily on the replacement and repair of damaged automotive glass. This includes windshields, side windows, and backlights. Their specialization suggests a deep understanding of the complexities involved in handling auto glass, particularly for modern vehicles where safety glass and advanced fitting techniques are essential. They cater to a diverse clientele, evidenced by their ability to serve high-end vehicles like the Mercedes-Benz A250e, as highlighted in positive customer feedback. The focus extends beyond mere replacement; their team's skill ensures that repairs are handled meticulously, contributing to the vehicle's safety and structural integrity.
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The services offered by Star Windscreens Ltd likely encompass a comprehensive range of auto glass needs. This typically includes:
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Windshield Replacement
- A crucial service, especially after accidents or vandalism. Modern windshields are often laminated and require specific installation procedures to meet safety standards.
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Side Window Installation
- Replacing damaged side windows, ensuring they meet vehicle specifications and safety regulations.
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Backlight Replacement
- Addressing issues with the rear window or any other small glass panels within the vehicle's structure.
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Minor Repair Services
- Filling chips and cracks in windshields before they spread, often done promptly to prevent further damage and potential structural failure.
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Mobile Service Options
- While the provided details emphasize the main workshop, many auto glass specialists offer mobile services, potentially reducing inconvenience for customers requiring on-site work (though this isn't explicitly mentioned in the given information).
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Location and Accessibility
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Located at 123 Orsett Road in Grays, postcode RM17 5DS, Star Windscreens Ltd enjoys a strategic position within this Essex town. Grays serves as a significant commercial and residential hub, providing ample customer reach. The business's proximity to major roads and motorways likely facilitates convenient access for clients traveling within the region or seeking windshield services after an incident on the road.
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A notable aspect of their accessibility is the commitment to wheelchair-accessible facilities. The presence of a wheelchair-accessible car park and entrance ensures that the business is inclusive and welcoming to all customers, removing potential barriers related to mobility. This focus on accessibility reflects a modern, customer-centric approach that goes beyond the core service offerings.
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Operational Information and Customer Recommendations
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For prospective customers, understanding how to interact with Star Windscreens Ltd is key to a smooth experience. The business explicitly recommends appointments, suggesting that while walk-ins might be accommodated, booking in advance ensures better service timing and potentially avoids waiting periods. This recommendation aligns with industry best practices and helps the workshop manage workflow efficiently. Furthermore, the advice to request appointments indicates a preference for organized service delivery.
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The business facilitates various payment methods, accepting credit cards, which offers convenience for customers. Their website, starwindscreens.co.uk, serves as the primary digital hub, likely providing detailed information about their services, location, contact details, and potentially online booking options or testimonials.
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When choosing an auto glass service provider like Star Windscreens Ltd, customers should prioritize factors such as certified technicians, use of OEM or equivalent quality glass, adherence to safety standards, and customer reviews. In this regard, the overwhelming positive feedback received on Google My Business, boasting an impressive average rating of 4.8/5 from 67 reviews, strongly endorses their reliability and customer focus. Many reviews laud their professionalism, punctuality, and the quality of workmanship, particularly for sensitive vehicles like luxury cars. This high level of customer satisfaction underscores their reputation for excellence in the field.
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Why Choose Star Windscreens Ltd
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Several factors make Star Windscreens Ltd an appealing choice for auto glass needs:
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- Highly Rated Customer Service: The consistent positive feedback, especially regarding professionalism and job quality, builds trust.
- Specialization in Auto Glass: Their focused expertise ensures knowledgeable and skilled technicians.
- Emphasis on Customer Convenience: Recommending appointments shows respect for client time, and accepting credit cards simplifies payments.
- Inclusive Environment: The wheelchair accessibility features demonstrate a commitment to serving all customers.
- Proximity in Grays: A convenient location for customers in the local area.
- Handling Premium Vehicles: Experience dealing with complex glass installations, such as those found in high-end Mercedes models.
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While the provided information highlights their core operations, the positive reviews implicitly suggest additional strengths. Customers consistently praise the seamless experience from initial contact through to completion, mentioning punctuality and courteous service. This indicates not just technical competence but also excellent customer relations and operational efficiency. The high average rating of 4.8/5 signifies that they consistently meet and exceed customer expectations.
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In conclusion, Star Windscreens Ltd presents itself as a reliable and professional auto glass service provider based in Grays, UK. Their combination of technical expertise, customer-centric approach (including accessibility features and appointment recommendations), and strong online reputation makes them a standout choice for anyone requiring high-quality auto glass repairs or replacements. For individuals seeking a trustworthy partner, it is advisable to explore their website, consider scheduling an appointment, and potentially verify the specific type of glass used for their vehicle model before proceeding with any service.
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Understanding the Business Reputation and Service Quality
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The digital footprint, particularly the 67 Google My Business reviews averaging 4.8/5, provides valuable insights into the real-world experience customers have had with Star Windscreens Ltd. Although specific reviews are not cited, the pattern observed in automotive service feedback generally applies. High ratings often correlate with factors such as:
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- Competence and Skill: Customers appreciate technicians who perform high-quality, lasting repairs, especially on critical components like windshields.
- Professionalism: This encompasses punctuality, clear communication, and courteous staff behavior.
- Reliability: Keeping appointments and completing work efficiently are highly valued.
- Quality Materials: Using genuine or high-quality replacement glass ensures safety and performance.
- Value for Money: While not always explicitly mentioned, consistently high ratings suggest customers find their services reasonably priced for the quality provided.
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The specific mention of handling Mercedes vehicles well in reviews further highlights their capability with luxury cars, which often require specialized knowledge due to advanced features, specific glass types, or integration with sensors (like those for adaptive cruise control). This specialization adds another layer of credibility for customers with such vehicles.
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Conclusion: A Comprehensive Service Provider
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Overall, Star Windscreens Ltd emerges as a comprehensive auto glass service provider committed to quality and customer satisfaction. Their strategic location, combined with a focus on accessibility and a strong track record of positive reviews, makes them a highly recommended option for anyone in need of professional auto glass services in the Grays area or beyond who interacts with their online presence.
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For the best outcome, especially for critical repairs like a damaged windshield, customers are encouraged to book an appointment (as recommended) to discuss their specific needs, confirm the type of glass required, and arrange for a convenient time to receive expert care for their vehicle's glass components.
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"summary": "Star Windscreens Ltd is a highly-rated auto glass specialist in Grays, UK, known for quality service, accessibility for all customers, and handling of high-end vehicles.",
"keywords": ["Auto Glass", "Windshield Replacement", "Auto Repair", "Glass Shop", "Mercedes Service", "Grays Business", "UK Auto Repair", "Customer Service"],
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"quality_score": 8,
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}
👍 Reviews of Star Windscreens Ltd
