Tarleton Group Practice - Preston

leiza

Phoned on behalf of my parents. Receptionist was not helpful I wanted my parents to have a podiatrist referral and a Occupational therapist referral both of these referrals involved booking a gp appointment. My Dad has recently not long come out of hospital and has Mobility issues and I felt this was urgent but the receptionist refused to send a email to the gp she said he would have to have a gp appointment.

Most concerning thing recently my mums anti-depressant were just discontinued she told me after 5 days of not having them she phoned the GP and he re-prescribed them it was there mistake. I found this so concerning that a mistake like this would happen.

I want my parents to live there best life in there eighties but the obstacles they face and the lack support to enable them to that is very disappointing at times. GP services are there to keep the public healthy at home

I am so disappointed
I am a specialist stroke nurse in the nhs patient centred care is most important think to me

My Mum is a retired nhs nurse worked full time.
My Dad is a retired taxi driver worked full time

They both deserve more respect then this.

Dawn B.

Doctors, Nurses and reception always helpful, friendly and professional. I have been in the surgery when receptionists have been spoken to appallingly by patients and they have still dealt with it extremely politely, I don’t know how they do it. Good work Tarleton Health Centre

Adam E.

I've recently moved to this practice to my disappointment.
First they haven't been able to process my online prescription login details properly and seem unable to do so.
I was then told i was overdue an asthma check up, so tried to book that only to be told I'd have to go to the Burscough clinic.
I then tried to make an appointment with the nurse to get my ears syringed, only to be told they don't do that either, I'd have to go private!

Nigel W.

I dealt directly with Dr Southern and the team at the practise concerning the care of my mother who was terminally ill. I only ever experienced the utmost care and consideration, with staff going the extra mile to ensure my mother was kept as comfortable as possible. As an example they intervened with specialist hospital consultants to improve appoint appointment lead times. I cannot praise their support and compassion highly enough.

Gail W.

I could have died if I had not been taken to the walk in centre at Ormskirk by my husband. having a life threatening condition and to be told on a Friday, come back Monday? I find the reception staff rude.
Neglect is a strong word, but it is true.
Have a look at the information below::::::
General Practitioners are held to the same standards as other medical professionals and owe their patients appropriate and adequate levels of care. If a GP fails to carry out their duty of care correctly or if the care that you receive is substandard, this can have huge consequences and the impact can be devastating. In these unfortunate instances, this could be considered negligent care from a GP.
It is therefore vital that your GP takes the time to listen to you, considers everything they are being told, and then makes the right assessment as to what should happen next. Failing to see the right specialist can prolong your illness. Not being referred for scans or x-rays when one should have been authorised can mean conditions go undetected and untreated. Misdiagnosis can delay treatment, sometimes until it is too late. Your GP is the gateway into the NHS, and to the treatment you need, so it is important that they get it right.

Adam R.

Sorry to go against the majority but I find the staff to be extremely helpful and polite. I did once challenge over the time it takes to see my gp which I was given a more than exceptional reason, increase in house builds, a doctors surgery closing further in the village which all factor too increase in foot fall ect.
The doctors are extremely helpful with an exceptional knowledge and never once have I been made to feel a number

Amanda H.

Thank you to Dr Pilkington for getting my son to A&E immediately for surgery he had that same day. We thabk you all for the fast actions.

Phil M.

If I could give this medical practice zero stars, I would. I find the attitude of the receptionists and Practice Manager to be woeful, treating any patient who offers feedback or has a genuine complaint as a mere nuisance to be got ridden of.

The main issue is prescriptions, the phone line for which is open a mere 2 hours per day and is understandably engaged for most of this time, making it near impossible to get through. If you do succeed and - woe betide you - the prescription is being made more than a week before you're due to run out of medication - you will be cross-examined and forced to justify why you need to order at that point in time. I suffer from epilepsy and it is vital I have my meds on-time; sometimes my pharmacy has to order in extra tablets due to the uncommon nature of them. I once had the audacity to request my bi-monthly repeat prescription 2 weeks in advance usual as I was travelling abroad: prescription was denied with no communication to inform me this was the case.

For these reasons I decided to sign-up to 'Patient Access', to allow me to order repeat-prescriptions online. Today the website was down. I called Tarleton Group Practice, politely explained the situation and the insinuation from the non-apologetic Receptionist was that, essentially, I was lying about THEIR site not working. After having to reassure her that I was telling the truth and after a strong insinuation that I was lying, she very begrudgingly dealt with my prescription request.

In short, terrible customer-service & attitude of the staff who are prone to rudeness. Prohibitively short window to order prescriptions via phone. If this was a private healthcare clinic they would have no patients and the staff would have been sacked.