The Allt Goch Surgery - Flint

P B.

Personally, every time I’ve needed to see a doctor they’ve always accommodated me and given a great service. You have to ring first thing and they’ll triage you for an appointment but I understand why that’s needed, because of the demand. They always seem pretty thorough and always give good reassurance.

Given how busy GPs are in general and some of the stories you hear, I can’t really fault this surgery or any of the staff, feel in pretty good hands with them.

Winnieone

I have been going to this surgery since it opened and have always been very well treated. I was surprised when I saw the negative reviews. I have seen the Doctors in person and have had telephone consultations, both to my complete satisfaction.
In the past a receptionist might have been under pressure be at work or elsewhere and wasn't professional enough. But I have not noticed that for a long time. The doctors themselves are human and subject to human traits I'm betting. All in all, say as you find.

Charlotte E.

Had to chase up so many things between them and the hospital and I'm constantly given the wrong information. Some of the receptionist are so rude and sound like they couldn't care less, I've only had the odd one be friendly and helpful. They lost a letter for my referral which I had waited 4 months for, then said they hadn't had it. The receptionist told me I have to now go through the hospital for medication and reviews!!! The hospital told me this was awful, not normal procedure and that my GP should have dealt with it. I missed 1 call and the receptionist told me I should 'listen out for my phone this time'. They really do treat you like you're a burden, I've worked in a drs surgery before and always gave 100% to the patients. You do not get this here! Left to hang on with no information even when you tell them you are in desperate need of medical advice. It took them over a week just to get an email through, this surgery needs a serious overhaul on training. My mum has suffered previously with skin cancer, she went to the Dr to check out a new patch on her skin because it looked the same, he said he couldn't see it and to wait for it to get bigger!!! Absolutely appalling.

Steven H.

This place is a perfect example of how terrible some GP surgery's have become in the UK. Doctor who is very reluctant to actually do his job and see patients. He wants to hide away in his office and phone sick patients instead. For 3 weeks, I tried unsuccessfully to get an appointment in person for my ill 5 year old child. The doctors and nurses in A&E departments are under extreme pressure because GP surgery's are not doing their job. If it is impossible to get an appointment with a GP then where do you go? A&E.

Adam R.

They are not a very good surgery. They gave out an incorrect appointment time and could not reaccomodate on the day. Had to take further time off work weeks later. But this is just a long list of issues. They kept up the phone only appointments long after the GPs were told to offer face to face. The doctors there are incredibly rude and unhelpful. They just send you for blood tests and don't follow these up. There is a female doctor there but she is very good. Its the male doctors that seem to be in a constant bad mood. I'd reccomend finding a GP anywhere else.

C

Doctors have always been fantastic when it comes to seeing the kids, however I have been asking for a referral with the doctors for almost 6 years! This week I had further test back and the results are still not good, I was due a call from the doctor today. When it was book I was given a time slot but told the doctor may not stick to it religiously, the time came and went I wait a little long almost 3 hours after and still nothing so I called. Spoke to a lovely lady who was so so kind listened to what I had to say she out it all on the system for the doctor to look at on Monday and guess what I did have to wait that long I got my referral confirmed later on this afternoon.

adam B.

Was absolutely terrible, my mother phoned up this morning to book an appointment for me and my brother!! My brother is struggling too breathe as his throat is swollen from tonsillitis and I’m struggling with my mental health, wouldn’t book us in for an appointment and told us it was our fault for phoning up too late (this was 08:15 am) 15 minutes after opening!! Worst doctors ever, I’m struggling with my mental health and adhd which I got diagnosed with at a young age and all they have done is passed me off too get tested for adhd again like it can go away

Jonathan C.

Terrible service. Rang up to speak to a doctor. Got asked the issue, said it was mental health related and i would rather not discuss it with the receptionist. Receptionist called me back an hout later, told me that the doctor had prescribed me anti depressants. WITHOUT EVEN TALKING TO ME. I have never had them before and have said on multiple occasions that i did not want them. I do not even suffer with depression. I told the receptionist i did not want them. I went to the pharmacy to pick up my usual diabetes medication and the anti depresssants, were there. They hadn't even been cancelled. Disgusting behaviour that could quite easily tip someone over the edge if they were suffering with depression.