The Drain Guys - Crawley

Aaron P.

After having two other companies attend our property for a blocked foul drain. This on-going issue was easily rectified by The Drain Guys within an hour of being here. We really wish that we had used them first. Subsequently, they have attended my mothers house and two of our friends houses as we recommended them. The service was brilliant from start to finish. When we called up to book, Michelle in the office was so helpful and Martin who attended was so just the best. My Mother had a chap called Luke who came out. She is quite old and a bit doddery (and to be honest, quite hard to deal with at times) but she fell in love with young Luke lol. Thank you so much for great service each and bearing with my Mother!!!! Highly recommend these guys.

Annie R.

Dan sorted out blocked drains really quickly. Great service from the Drain guys. Will happily recommend. All clear now.

Meow M. C. S.

I had a nightmare situation at the weekend with a manhole in my back garden that was completely overflowing with sewage. I called The Drain Guys late in the evening and they honestly bent over backwards to help me. Within two hours an engineer was at my door. He was polite, professional, and really put me at ease while sorting everything out quickly and efficiently.

From the first call to the job being completed, the service was outstanding , fast, friendly, and reliable. I can’t thank them enough and would highly recommend them to anyone in need of drainage help.

Shari M.

Absolutely fantastic service, Dan the engineer was polite, professional and explained everything fully. I can highly recommend this first class company.

Dan K.

Excellent service from the Drain Guys. Booking was very easy, and although the appointment had to be rescheduled, it was handled professionally and was of no inconvenience.
The engineer, Karl, arrived very promptly the morning of the booking for a CCTV Survey. He introduced himself and explained what he needed to do. Karl also explained to me where each of the waste pipes inside my property connect to the drainage system. My property was left as it was found, with pot plants returned to their previous location on top and around the manhole cover.
Five star service all round, and I would strongly recommend The Drain Guys to anyone who needs an efficient, professional and trustworthy service. I won't hesitate to use them again myself in the future.

Simon A.

Great service from start to finish. Booking was easy, and Dan was brilliant—sorted out the blocked drains quickly and professionally. Would definitely recommend

Damien A.

Quick, prompt and reliable service. Martin was very knowledgeable and was happy to talk through his findings and recommendations.

Steve C.

Awful service. Would not recommend at all. Communication is very poor and staff approach their work with arrogance and unprofessionalism.
I was scheduled to have a drainage survey which I was informed was a compulsory requirement for having an extension. Information had to be shared on numerous occasions because it wasn't logged and staff were abrupt and unhelpful in their communications. In communications prior to the survey I was asked each time whether there was a man hole cover on my property- there isn't but there is in the neighbours either side. I know for certain that one has not been covered up anywhere since I am the one who has completed the work in the outside spaces of the property. I was then informed that in the event of not being able to access a man hole cover, if the neighbouring ones could not grant access, that the survey would have to be conducted via the soil pipe. I explained my soil pipe was not exposed to gain easy access, to which I was informed that they would have to guess where it was from the external wall, drill accordingly through the wall and into the pipe and then repair the pipe afterwards. This was clearly not an option I was going to permit and couldn't believe that this was in actual fact the correct practice.
In both phone calls and written correspondences I outlined that my neighbours had granted permission to their man hole covers and assured them that one did not exist on my property.
On the day of the survey, the staff member arrived well after the allocated time slot given with no advanced warning and no apology, despite being seen parked up the road having his lunch. The situation again was outlined to him that there was no manhole cover on the property and yet this was ignored; he arrogantly stated that this was wrong, there must be one and set about digging up my front garden. This was stopped from going too far , but low and behold, upon investigation through my neighbour's manhole cover, it revealed there was none on my property but the neighbour's provided access to all necessary areas.
All of the plumbing in my property is at the front of the building and my proposed building works are taking place at the back. After no more than 10 minutes work after conceding that access would need to be gained from my neighbour, the complete survey was done... £450 later, only to be told that the survey wasn't necessary because of where the building work was taking place!
So if you're looking for rude, lazy, unpunctual, arrogant, unhelpful staff, who do not listen to you, are reckless with your property and are just out to grab your money, look no further. If this doesn't sound like something you want to engage with, I'd strongly recommend looking elsewhere.