Town Garage - Pontyclun

Emma

I was recently recommended to contact Town Garage by my usual mechanics who didn’t have the specialist knowledge needed to undertake a repair on my van following a breakdown. From first point of contact, Angharad was professional, polite and extremely helpful. She consulted with one of the technicians who explained what investigations were needed, the likely cause of the problem and the timescales for the work. This aligned exactly with what another garage (who had undertaken a temporary fix to get me home) had suggested. The work was done within the 2 days advised, despite it being much more of a job than previously expected. When I collected, Angharad and the technician took time to explain to me exactly what the fault was, and why it had occurred. As this was due to poor workmanship at another garage, they thoughtfully kept the damaged parts for me should I need to use them as evidence. They even compiled an official report on the damage/ work undertaken should I need this to claim costs back. Angharad and the team made a stressful situation just that bit easier. I was back on the road within only a couple of days, safe in the knowledge that the repair done is of a high standard, undertaken by trustworthy and skilled professionals. Thanks to the whole Town Garage team!

Deborah J.

My car broke down with a major fault. Town Garage went above and beyond to get our car back on the road quickly. Angharad was super. She sorted our RAC warranty out when they were dragging their heels over the claim
She rang when she said she would and kept us up to date when there was any progress.,
We will definitely be back for MOT and service.

Connor Q.

My fleet of 12 vehicles have been maintained by Town Garage for 4+ years, sometimes we have multiple visits monthly.
We have always received an exemplary service and highly recommend them to anyone looking for any vehicle issues.

Wayne O.

My evoque was booked in for a DPF issue. I showed them the fault codes
But still wouldn't give a complete price. . Always wanting more. Trying to milk the job. Every question was
caming back with every excuse and felt like there more about how much money they could get out of me. Rude attitude. Will never use this garage for any of our cars. Plus family and friends

Robert M.

"I highly recommend this garage. The team is made up of top-class, trustworthy professionals who are incredibly friendly and welcoming. Their standards are as long-standing and reputable as Llantrisant itself. What could have been a simple tire change turned into a potential financial burden for me due to a damaged valve in one of my tires. The replacement of the valve would have cost me over £100, as it’s part of the electronic system that constantly monitors tire pressure. However, thanks to the courtesy, efficiency, resourcefulness, and reliability of the staff, the valve was repaired instead, and they didn’t charge me for the repair. I can confidently say you’ll be well taken care of at this garage!"

stephen A.

!!!!!!!!!!!!!AVOID AVOID AVOID!!!!!!!!!

I wish I had seen the reviews first.
Right where do I start,some woman call A,j....Rude is not the word !

Booked my car in for engine light issue? Fully under warranty on Wednesday 4 days later no work done..this is a bank hoilday so asked if we could have the car back the weekend and was told if i take it...bear in mind they was closed for 3 days, i would be put at the back of the que and wait for a new slot up to 2 weeks.....my car was booked in for work and had to wait 4 weeks just to get it in first time round.so i chased up the progress only to be told I'm wasting they time by calling to get a update....not that this matters but the car is £33000...( I'm entitled to chase up the progress)
I must say some of the girls are great but (AJ) as got a disgusting attitude....she must be management otherwise she be sacked by now....what a way to run a business..I was told by AJ if you don't like the way we run the business come and collect you car and that's what we did.

Look you can find out for your self but please don't bother wish I could give zero stars i really do.

Geraint H.

Have used for over 30 years. They have always been accommodating, knowledgeable, helpful. Totally recommend

Sasha

** AVOID THIS GARAGE **
Town garage are absolute scammers. Booked an appointment through the RAC warranty as we had a low battery notification and an intermittent check engine light. NO ISSUES at all with how the car drove.

Quoted us £380 for the battery, which was £150 more than Mercedes itself! We decided not to go ahead with the battery replacement with them but they also said we needed a new DPF sensor, which we agreed to replace. They also said we needed 'treatments', so in total they charged the warranty £400 for this job.

We went to collect the car and had instant issues, poor acceleration, check engine light on constantly and revving loudly. Brought it back to them and they said we needed a DPF regeneration. We agreed, and after a few days they said the issue was still not fixed. I questioned the DPF sensor they had installed and they insisted that this was not the issue. They were angry at the fact that I'd even suggested it. After another day, they finally said that they had to change the DPF sensor that they originally fitted but would now need another £670 to fix the EGF cooler. When we asked for any documentation to show what they had replaced/fixed previously they said they could not provide it due to GDPR. I am asking for details about my car and about what they claimed to have fixed and were paid £400 for! They hide behind GDPR to avoid answering questions or proving what they claim to have fixed. It is no coincidence that the car was running fine and after they got their hands on it there were a string of issues.

The receptionist is a disgusting woman who continued to chant 'go and talk to RAC', she was clearly enraged at the fact that we wanted to make a complaint. She's condescending and rude, no customer service skills at all. I wish I had read the reviews before trusting them with my Mercedes. Now we are left with a car that is worse off than when we gave it to them. RAC have been contacted and a formal complaint is in process, trading standards will also be contacted. I wouldn't not trust this garage with a go-kart, let alone a car. Please read the reviews to avoid being in the same situation as us. Extremely disappointing.