WM - Kingston, NY Hauling - Kingston, New York

Dan N.

Update 2:
Well I waited all Friday. Nothing. Waited all weekend, nobody. Here we are, Monday morning and hey, THEY FINALLY CAME! And wow what a mess they left. I've added a picture for reference. Now I've got broken trash cans (see image) and garbage everywhere. And I've STILL got bags of trash from the last week in my house. I hadn't cancelled yet because I wanted them to pick up the trash. Didn't want to hear any excuses about how I wasn't a customer anymore. Well now I'm canceling. Today. Royal Carting, here I come.

Update:
So it's Friday, garbage day again, and guess what? No pickup! My garbage from last week is STILL out there plus a few bags from this week. I called and they said they will come Monday. I said that was unacceptable and after 41 minutes on the phone I got a manager who refunded me a month and assured me I was now bumped to top of the priority list. Someone was coming! I said if they couldn't get a truck then someone could hop in a pickup and come get my trash because 3 weeks without a pickup is not ok. The supervisor said that's what would probably happen because usually a manager will do that in cases like this. Guess we'll see...

Original review:
Tried them out for a few months and I will be canceling my service. Switched to a weekly pickup 2 months ago and haven't seen it happen yet. They missed again today so I called and they assured me it would get picked up by end of day. Called me back a few hours later and said they won't have a driver in my town until next Friday (7 days). Their system says my trash was picked up today. My cans have been out there since yesterday. Something's not right here. We've been paying for weekly service for 2 months and we will get it from someone else. Called several today and Royal Carting (edit: Royal not American) quoted me the best price. Guess I'll try them next.

P. Pat

Waste Management is the worst company I have ever dealt with. I was a customer for 20+ years and because of their negligence and the employees lack of respect, it forced me to go with another company. WM is a horrible company! I would recommend steering clear of this company.There a way better companies out there with much better service, respectful customer service representatives and extremely lower prices

Claudia Parducci

ANOTHER UPDATE- Service has become inconsistent- daily rescheduling, erroneous information on the mobile app. Cancellation of service is not possible on the app, website, through email or live chat. I have reached two live agents by phone (16 hold hours and counting) and each one said they were not on the "cancellation team." I asked for that number and was told it is for "internal access only." As I wait on hold (7.5 hours today alone) I am writing reviews on every platform I can think of. Save yourself the aggravation of dealing with this company.

Andy Andersen

Service is sub-par at best, with regular delays in their pickup schedule. Sometimes our bins get collected a day or two later, sometimes not at all. We get notified, but through a phone bot that comes 8 or so hours after our bins should have been picked up. Our costs increase each year, this year by almost $30 every 3 months, with little explanation as to why while our service deteriorates steadily.

We initially switched to WM from County Waste two years ago for their pickup schedule to avoid having our bins out all night for the local wildlife. We stayed with them because they were initial very reliable and communicative. Since the summer, something changed though and we could not rely on our bins getting picked up as and when expected.

Their customer service could not care less either. They aren't mean or anything, just completely indifferent. As a result, we will be switching to either Royal/Welsh or Red Hot Hauling since their costs are lower and their reviews suggest we won't have as many service issues.

MRQ72JIM

Service is always excellent and neat. Communications are always thorough. Customer Support is wonderful.

My neighbors tell me I should shop around since I am paying more for service then they are with other trash companies.

Karl Ess

While not the lowest priced thrash hauler, their service is excellent - trash goes INTO the truck, not on the ground. Pickup is quiet and timely. On rare occasions when pickup is to be delayed, an email arrives to explain the situation. The integrity and commitment to honor our contract is well worth the price.

Araceli Sanchez

Do not recommend! For a well known national company, their service is the absolute worst! Missed garbage and recycling pick ups.

Constant updates of rescheduled dates, which has quickly turned to skipped weeks.

The ONLY thing WM is great at, is charging my credit card. I should send WM a reschedule date for billing me!

One Supervisor went as far as stating he would call back and never did. Do not make promises you cannot keep. Have been reimbursed but that MEANS NOTHING when I have full bins.

This has now gotten to be an unhealthy setup due to age old garbage and now pests, animals and rodents are becoming an issue.

So much for a ’renowned’ company. Waste Management is a JOKE!

Augusta Ogden

Worthless! They have missed my pickup THREE times in the last 60 days. I live in an area where BEARS will get the garbage and spread it all over if it is not picked up on time. I was ASSURED by WM today that my pickup would happen by 6pm -- now I've gotten an email that they're not coming until tomorrow. NOT ACCEPTABLE! I waited for 10 min to talk to a rep, whose phone then apparently didn't work -- either that or she didn't want to deal with my question. I have been a WM customer for 20 years -- and I am going to find another carrier who will actually pick up when they say they will. Disgusted.

Add to Edit: It is the next day and they STILL have not picked up my trash nor notified me of anything. I think I'm done.

THE NEXT WEEK: They drove right past my house and did not pick up my trash or recycling. I chased the guy to my neighbor's, asked him to come back and get my trash and he blew me off. DONE.